If you have any questions or require further explanation, please feel free to reach out. Check our FAQ section for all the information you need about our services. You will find details you might not have thought of.
Terms & Conditions
Terms and Conditions – Flagship Transfers
By booking or using the services provided by Flagship Transfers, you agree to the following terms and conditions:
Booking and Payment
All bookings must be made through our website or by contacting our customer service. A refundable deposit of 20% of the total service cost may be required to confirm the booking, with the remaining balance to be paid on the day of the service. We accept various forms of payment, including credit/debit cards and cash.
Cancellation and Refunds
Cancellation requests must be made in writing at least 24 hours before the scheduled service time. The 20% non-refundable fee is not eligible for a refund. Cancellations made less than 24 hours before the scheduled service time may be subject to additional charges. Refunds, if applicable, will be processed according to our refund policy.
Service Changes
Any changes to the service, including changes to the pick-up/drop-off locations, number of passengers, or other details, must be communicated to us as soon as possible. Additional charges may apply for service changes, and we reserve the right to decline any changes that are not feasible or may affect the quality of service.
Service Terms
Our services are provided based on the agreed-upon pick-up and drop-off locations, service time, and vehicle type. Any changes to the service during the trip, such as additional stops or extended service time, may be subject to additional charges. Our drivers will follow the planned route, unless instructed otherwise by the passenger or for safety reasons.
Customer Responsibilities
Passengers are responsible for providing accurate and complete information when booking, including contact details, flight numbers (for airport transfers), and special requests. Passengers are also responsible for their belongings and should ensure they have all necessary documents, such as passports and visas, for their travel.
Liability
We strive to provide reliable and high-quality services, but we cannot be held responsible for any delays, disruptions, or damages caused by factors beyond our control, such as traffic conditions, weather, or unforeseen events. Our liability for any loss or damage, whether direct or indirect, is limited to the amount paid for the service.
Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to collecting, using, and disclosing your personal information as described in our Privacy Policy.
Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the jurisdiction where our company is located. Any disputes arising from these terms and conditions shall be resolved in the courts of that jurisdiction.
Amendments
We reserve the right to update or modify these terms and conditions at any time without prior notice. You must review these terms and conditions periodically for any updates.
If you have any questions or concerns regarding our terms and conditions, please contact us. Last Updated: 12/04/2023
FAQ
Frequently Asked Questions
What airports do you provide transfer services to and from?
We offer transfer services to major UK airports. These include Liverpool John Lennon, Manchester, Luton, Stansted, Heathrow, and Gatwick. We ensure a reliable experience. This applies whether you need a taxi to Liverpool or a ride from Manchester.
How will I be able to locate my driver upon arrival at the airport?
When you book an airport transfer with Flagship Transfers, you will get a confirmation email or text. This message will have details on how to find your driver. This includes the driver’s name, contact information, vehicle make/model, and registration number.
What procedures are followed if my flight is delayed or cancelled?
We track flights and adjust pickup times accordingly if delays occur. Do not worry there are no extra charges for delays beyond your control.
We understand flight delays and cancellations are out of your control, and we’ll adjust to your new schedule without changing the price.
Is it possible to cancel or modify my reservation?
To ensure smooth scheduling, we recommend canceling your reservation at least 24 hours in advance. To change your reservation, such as the pickup time or location, please contact Flagship Transfers at your earliest convenience.
Also you can email us on [email protected] with any changes quoting your booking reference number.
Are your drivers licensed and insured as per legal requirements?
Yes, Flagship Transfers verifies that all drivers hold valid licenses and insurance. The company takes great care to ensure that all its drivers meet the necessary licensing and insurance requirements.
We also check drivers’ backgrounds and driving records to ensure they provide safe and reliable service.
Do you offer any additional services or amenities, such as child seats or WiFi?
Certainly! We offer additional services, including child seats, which you must request in advance. Whether you need a taxi to Liverpool or Manchester Airport with a child seat, charging points, or Wi-Fi, we have it all covered.
How can I establish a business account with Flagship Transfers?
To open a business account, you’ll need to provide basic company details like name, address, and contact information. You may also need to share your transportation needs and any billing requirements.
Visit our corporate travel page to learn about the services we offer to our business clients.